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Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

Personal Information

When you use our consultation request form, we collect:

• First and last name
• Phone number
• Email address (if provided)

Automatically Collected Information

We may automatically collect certain information about your visit, including:

• IP address
• Browser type and version
• Pages viewed and time spent on our site
• Referring website

2. How We Use Your Information

We use your personal information to:

• Respond to your consultation requests
• Provide garden design and consultation services
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: When you provide explicit consent for us to contact you
• Legitimate Interest: For improving our services and website functionality
• Contract Performance: When providing requested consultation services

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers who assist in our operations (under strict confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restrict Processing: Request limitation of data processing
• Data Portability: Request transfer of your data
• Object: Object to processing of your personal data
• Withdraw Consent: Withdraw consent at any time

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Consultation requests are typically retained for 2 years unless you request earlier deletion.

8. Cookies

Our website may use cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

9. International Data Transfers

Your personal data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

12. Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +1-555-GARDEN-1
• Address: Garden Pinnacle Privacy Office

Data Protection Officer: For EU residents, you may contact our Data Protection Officer at [email protected]